Return & Refund Policy
Last updated: June 2025
We want you and your child to absolutely love every Babazone purchase. If something isn't right, we'll make it right — quickly and without hassle.
30-Day Return Window
You have 30 days from the date of delivery to initiate a return. Items must be:
- Unused and in original condition
- In original packaging with all components included
- Not damaged by the customer
Damaged or Defective Items
If your item arrives damaged, defective, or wrong, please email us at babazone.uae@gmail.com within 7 days of delivery with:
- Your order number
- A clear photo of the damage or defect
We will send a replacement or issue a full refund immediately. You do not need to return the damaged item.
How to Start a Return
- Email babazone.uae@gmail.com with your order number and reason for return
- We'll reply within 24 hours with a return authorization and instructions
- Ship the item back using a trackable method (return shipping costs are the customer's responsibility for non-defective returns)
- Once we receive the item, we'll process your refund within 3–5 business days
Refund Timeline
Approved refunds are processed within 3–5 business days. The amount will appear on your original payment method within 5–10 business days depending on your bank or card issuer.
Non-Returnable Items
The following items cannot be returned:
- Items returned after 30 days from delivery
- Items that have been used, assembled, or are missing parts
- Gift cards
Exchanges
We don't process direct exchanges. If you'd like a different item, please return the original (following the steps above) and place a new order for the replacement.
Order Cancellations
Orders can be cancelled within 12 hours of placement for a full refund. After 12 hours, the order may already be in processing and we cannot guarantee cancellation. Email us immediately at babazone.uae@gmail.com.